Terms & Conditions + Privacy Policy

Last updated: 06.04.2025

Welcome to The Busy Box! We’re so glad you’re here. Below you’ll find all the important bits about how our subscription works, how we protect your information, and what to expect with each order. By placing an order or subscribing, you agree to the following Terms & Conditions and Privacy Policy.

1. Who We Are

We are The Busy Box, a UK-based business providing monthly activity boxes for children aged 1–6. Our aim is to make learning through play simple, joyful and screen-free. The Busy Box is operated by The Legge Group Ltd, a company registered in England & Wales.

Registered address available on request. Company number: 16374486

The Legge Group Ltd is currently not VAT-registered. All prices shown are inclusive of any applicable taxes.

2. Purchase Options

We currently offer two ways to enjoy The Busy Box:

🎁 One-Time Purchase

Perfect as a gift or trial, you can purchase a single box for a one-off payment. No subscription or ongoing charges.

📦 Monthly Subscription

Get a new box delivered to your door every month! Subscriptions are billed monthly and can be cancelled anytime.

  • Subscriptions renew each month on the same date you signed up

  • You can cancel at any time via your account or by emailing us at admin@thebusybox.co.uk

  • Please cancel at least 48 hours before your next billing date to avoid being charged

3. Shipping & Delivery

  • We currently ship to UK addresses only

  • Boxes are typically dispatched within 5 working days of purchase or renewal

  • We use Royal Mail or a tracked courier service

  • If your box hasn’t arrived within 10 working days, please get in touch at admin@thebusybox.co.uk

4. Returns & Refunds

Due to the personalised and child-focused nature of our products, we do not accept returns of opened boxes.

However, we may offer:

  • A replacement box if yours is damaged or lost in transit

  • A partial or full refund at our discretion if the issue is reported within 14 days of receiving your box

Email us at admin@thebusybox.co.uk and we’ll always do our best to make it right.

5. Box Contents & Safety

Each box is thoughtfully designed to suit children aged 1–3 (Little Adventurer) and 3–6 (Curious Creator). While we aim for variety, please note:

  • Contents may vary slightly month to month based on theme or supply

  • Some items may be repeated in future boxes if they support a different theme or learning goal

  • All materials are chosen with safety in mind, but children should always be supervised

  • Small parts may be included – not suitable for children under 36 months without adult supervision

6. Marketing & Communications

You will only receive marketing communications if you opt in during checkout or subscribe to our mailing list.

You can unsubscribe at any time using the link in our emails or by contacting us at admin@thebusybox.co.uk.

We never sell or share your information with third-party advertisers.

7. Privacy Policy

We take your privacy seriously and comply with the UK GDPR.

🔐 What We Collect

  • Name, email address, and shipping information

  • Order details and payment confirmations

  • Website activity (via cookies and analytics)

  • The Legge Group Ltd is the data controller responsible for the personal information you share with The Busy Box.

🛠️ How We Use It

  • To process and deliver your orders

  • To send shipping updates or customer support messages

  • To improve our site and services

  • To send marketing emails (if opted in)

🧾 Storage & Security

  • Your information is stored securely using GDPR-compliant platforms (e.g. Squarespace, Stripe)

  • Payment information is processed through trusted services and not stored by us

  • You can request, correct, or delete your data at any time

8. Cookies

We use cookies to:

  • Understand how visitors use our site

  • Improve user experience

  • Track basic analytics (e.g. page visits)

You can manage or disable cookies through your browser settings.

9. Intellectual Property

All logos, illustrations, product names, activity designs, and original content belong to The Busy Box and may not be copied, reused, or distributed without permission.

10. Changes to These Terms

We may update these Terms & Conditions and Privacy Policy from time to time. Any significant changes will be posted here, and if you’re subscribed, we’ll let you know by email.

11. Questions or Concerns?

We’re here to help!
If you have any questions about your order, your subscription, or this policy, please reach out:

📧 admin@thebusybox.co.uk